Controlled-beta support
Support
For account access, failed jobs, privacy requests, suspected abuse, or a security concern, email support@crowninspect.ca. Controlled-beta support is best effort and does not provide a guaranteed response or resolution time.
Include
- The email address on your account.
- The approximate time, operation, and job or project identifier.
- What you expected and what happened, including the displayed error.
- Your browser and device type.
Do not email passwords, verification codes, recovery codes, private keys, full source-photo sets, or confidential location details. We will provide a safer transfer method if a file is necessary.
Security reports
Use the subject “Security report.” Describe the issue without accessing another person’s data, degrading the service, or publishing exploit details. We will acknowledge a credible report as capacity permits. This is not authorization to test the production service.
Privacy and account requests
Use the subject “Privacy request” for access, correction, consent, deletion, or complaint requests. We may ask for proportionate identity verification. Account deletion is also available in the application.
Before reporting a processing problem
- Keep the browser tab open and note the exact error.
- Check that the photos are clear, overlap strongly, and show the subject from multiple angles.
- Remove corrupt or unrelated files and try a smaller authorized set.
- Remember that a cancelled or expired result cannot be restored from source-photo storage.
Emergency and professional limitations
Crown Studio support is not an emergency channel. Contact local emergency services for immediate danger. Use a qualified surveyor, engineer, or other professional for regulated, safety-critical, boundary, or certification decisions.